Frequently Asked Questions

TICKETS & CHECK-IN FAQS

I want to come! What do I do?

  1. Pick a day and buy tickets online
  2. Get here and park
  3. Gather your group and tickets
  4. Join the pink Check-In line
  5. Have fun*
    *Note: “Fun” is relative

*I’ve already purchased a ticket online. When does it expire?

If you purchased your ticket before April 24th, it will expire 30 days from the date of purchase. If you purchased your ticket on or after April 24th, it will expire on May 13th. Starting May 8th, you will able to buy tickets for visiting May 15th and beyond, up to 30 days in advance.

*How far in advance can I buy tickets?

You can buy tickets 30 days before your planned visit date.

*How does Timed Ticketing Work?

Timed Ticketing allows our guests to purchase tickets online for entry to House of Eternal Return at a specific hour of the day. This greatly reduces your wait time. Time slots are made available every hour from the time the exhibit opens until 6 PM (After 6 PM, you can still buy tickets at the door). When purchasing your ticket(s) online, you can select from any check-in time that is not sold out*.

*Note: To provide the best experience with minimal wait times, for every guest, we sell a set number of tickets for each time slot.

What’s the maximum number of tickets per order/customer?

For each order placed, you can purchase up to 8 tickets for Adults, Children and Senior/Military.

Am I only allowed to stay in the house for an hour?

There is no time limit. Once visitors are inside the exhibit, they are free to explore House of Eternal Return at their own pace. However, private events or sold-out events may affect hours of operation.

Can I “check in” online?

No. Although you may purchase your tickets online and select a check-in time, you may only “check in” in person in the Check-In line.

What if I can no longer make my check-in time?

Please email us at [email protected] or call (505) 395-6369 to discuss your options.

What if I am late for my check-in time slot?

We strongly recommend getting in line within 15 minutes of your check-in time — no later. . If you miss your time slot, you’ll need to join the Standby Line. . The Check-In line operates on a first come first served basis, so for best results we recommend you arrive 10 min before your chosen time slot.

What line do I use?

If you have purchased your tickets in advance online, if you have an Annual, Family, or Lifetime Pass, or if you are on the Guest List, you should use the Check-In line (Pink). If you have not already purchased any tickets or passes, you should use the Standby Line (Blue).

When should I arrive for my check-in time?

We recommend you arrive 10 minutes before your check-in time. Visitors who have purchased tickets for a given time slot will be allowed entry on a first come, first served basis. No skipping!

What happens if I arrive earlier than my check-in time?

You will need to wait until 10 minutes before your check-in time to join the Check-In line (Pink).

Why is there still a line if I have a check-in time?

While Timed Ticketing is designed to expedite the check-in process, there may still be a short line based on other visitors’ arrival times. However, the Check-In line should move quickly.

What if I haven’t purchased a ticket online in advance? Can I avoid the Buy Tickets line?

Yes, the Standby Line can be avoided by purchasing a ticket online. You will be able to purchase a ticket online up to 15 minutes before your preferred check-in time (if tickets are not sold out). Visit our website and look for the next time slot opening, purchase a ticket, and return for your check-in time!

Can I go to the Float Cafe & Bar, the Learning Center, or the Gift Shop instead of waiting in line?

At this time, the Float Cafe & Bar and Gift Shop are only available once you have been checked-in and granted access to the exhibit. The Learning Center, however, is available if you have signed up for a scheduled program. In this case, please seek out a member of the Door Staff for direction.

Does my whole party need to be together to check in?

Yes. No exceptions. All wristbands will be applied at the time of check-in, and anyone missing from your party will not be able to pick up their wristband at a later time. If you are planning a visit and think members of your group might be arriving at different times, we suggest ordering your tickets separately.

What happens if I need to use the restroom while in line?

You may access the restrooms inside of our building, but you will forego your place in line. We recommend using the restroom before getting in line. Of course, you can always call upon the kindness of your line neighbors to hold your place*.

*Note: With timed check-ins, the time spent waiting in line should be greatly reduced.

Is there seating in line?

There is limited seating available for those waiting in line. Please email us at [email protected] or call us before you arrive at (505) 395-6369 if you or someone in your party might require reasonable ADA accommodations.

Do I have to wait in line if it’s raining?

Our operations remain the same, rain or shine. Please plan accordingly for the possibility of inclement weather.

What if my phone has no signal or dies while in line?

Meow Wolf staff will be able to look up your tickets by your name. However, having access to your QR code via smartphone or paper copy will make for a quicker check-in experience.

What if I don’t have a printer?

Your tickets and QR code will be emailed to you and accessible via smartphone.

Can you look up my reservation for me if I’ve lost my ticket?

Yes! However, checking in will be quicker for everyone if you have your QR code ready to be scanned via smartphone or printed ticket.

Is it better to get in the Standby Line if it’s shorter when I arrive?

Although the Check-In Line may be longer upon arrival, the check-in process for guests who purchase tickets in advance is much faster. In addition, the Check-In Line will be processed BEFORE the Standby Line every hour.

Can I check-in my whole party together if we have different check-in times?

No. You must check-in at the time slot for which your ticket was purchased.

If there is an event, will there be a third line?

Typically, the doors for events will open after the final time slot has been processed. However, if you arrive for an event and there is a line, please join the Check-In line.

Do you sell out?

Yes. In order to ensure the best experience for our visitors, there is a maximum capacity inside the exhibit. The best way to guarantee entry is to buy a ticket for an open check-in time online. However, tickets are available for purchase at the door (depending on the number of visitors already in the exhibit), but the wait times are typically longer.

 

“I show up early.  I show up late. I got a ticket from 1998.”

-Anonymous Poet

MEOW WOLF SANTA FE FAQS

What is House of Eternal Return?

House of Eternal Return is Meow Wolf’s first permanent installation located in Santa Fe, NM. HOER is a 20,000 square foot immersive storytelling experience.

What is the Learning Center?

The David Loughridge Learning Center is a multi-purpose community center to the right of the lobby as you enter the building. The DLLC offers a variety of workshops, community events and free art making programs that can all be found under the Workshops and Community sections of our Meow Wolf Events page. The Learning Center is also available as a comfortable space to decompress and relax if overstimulated by the exhibit during Open Studio hours from 12pm to 5pm, everyday except Tuesday.

How long does it take to experience House of Eternal Return?

Two hours is a good minimum for your first visit. Your admission is good for the entire day of your experience.

What ages is Meow Wolf Santa Fe appropriate for?

It is appropriate for all ages. Children ages three and under enjoy free admission!

When is Meow Wolf Santa Fe open?

You can find our most up-to-date hours here.

Can kids go alone?

Anyone under 14 will need to be accompanied by an adult.

Can I vape at Meow Wolf Santa Fe?

No vaping allowed inside the building or exhibit.
Nicotine/non-THC Vaping is allowed on the back patio ONLY during events.
NO THC, illegal drugs, outside alcohol, firearms or other weapons are allowed on Meow Wolf property
THC vaping is not allowed anywhere on the premises (no medical allowances).
Guests are subject to search upon entry.

Can we take pictures?

Yes, take as many as you like! Photos and media taken inside of Meow Wolf are permitted for personal use only. The display or sale of any such media is strictly prohibited.

Do you have a Lost & Found?

Yes we do! Please visit our Contact Page and let us know what you lost.

What are Chromadepth Glasses?

They pull warm colors forward and push cool colors back giving things a 3-D appearance, especially under blacklight. They will enhance many things in the exhibit but they are not required. They cost $1.

What are Sensory Bags?

Sensory bags are a tool guests can utilize to aid in their experience inside House of Eternal Return. Each bag can be checked out upon arrival and has items inside to help ground and re-center folks who might feel overstimulated or overwhelmed while inside the exhibit. Ask our front desk staff about our accommodations.

How long will this be here?

This is a permanent exhibition.

Is it gonna change?

Yes, Meow Wolf Santa Fe will be refreshed regularly.

How long did it take to build?

Fourteen months.

Where’s the bowling alley?

The bowling alley closed a decade ago and the building sat vacant until Meow Wolf came along.  There is no bowling anymore and all the bowling lanes were stripped out before we took possession of the building.

Is Meow Wolf Santa Fe scary?

No. There may be parts of the exhibit that kids might not like but nothing is intended to be scary.

Is it handicapped accessible?

The first floor of the exhibit, which features the majority of the installation, meets ADA standards and is accessible.

Can I bring my stroller in?

No. Due to the sometimes intimate layout of the space and large number of visitors we do not allow strollers inside the exhibition. We ask that you either leave your stroller at home or in your car and choose an alternative method of carrying your baby that is comfortable for you and your party.

Is there a map or a guide for House of Eternal Return?

There is no map or guide. This is intentional. We encourage visitors to explore and discover the exhibit in their own unique ways.

Where is additional parking for Meow Wolf Santa Fe?

There is street parking on Rufina Circle. Please do not park in any lots other than the Meow Wolf parking lot as your car may be towed.

Do you do birthday parties or events at Meow Wolf Santa Fe?

Group rates are available for birthday parties of 15 or more. Please see our Bring a Group page. We do not offer birthday party packages other than reduced-price admission for groups of 15 or more when booked in advance with a deposit.

If you are interested in a private rental please email us and we will get back to you: [email protected]

Can I book a field trip to Meow Wolf Santa Fe for my school or organization?

Yes! Fill out this form here and we will get right back to you with confirmation or questions.

Discounts – student, disabilities, are you going to have free days?

Meow Wolf offers discounts for children, seniors, military personnel, and New Mexico residents, as well as discounts for groups of 15 or more when booked in advance with a prepaid deposit.

Where is there a good place to eat nearby?

We have food trucks in our parking lot daily. Tortilla Flats, Cafe Castro, Duel Brewery, The Plaza Cafe, and Dr Field Goods Kitchen are all a few blocks away.

What is Meow Wolf doing for the local Santa Fe community?

Meow Wolf offers Santa Fe an affordable and unique family entertainment experience, additionally:

  • We provide access to art and art making.
  • We offer a creative space for children and families through Chimera.
  • We offer a place for food truck operators to conduct and grow their businesses.
  • We supply jobs.
  • We want to be good neighbors and bring positive activity to the area.

Can I get to Meow Wolf Santa Fe on mass transit?

Yes. Take the New Mexico Rail Runner Express to Santa Fe Depot.  Then take the #2 Bus south on Cerrillos to Calle del Cielo.  Walk west on Calle del Cielo and look for the giant red robot in our parking lot!

Where can I learn more about Santa Fe?

Check out our Visitor’s Guide for more information about things to do and places to go.

Can I wear a costume to Meow Wolf Santa Fe?

Yes, however, for safety reasons masks and costumes that obscure your face are not permitted inside the exhibition.

Where can I find the Events FAQ??

Please click here

Can me or my band play a show at Meow Wolf Santa Fe?

Unfortunately, due to high demand, we are not accepting unsolicited booking requests.

I have Questions about Meow Wolf in general.

Meow Wolf FAQs